Contact Us

We want to make sure you get the right kit first time and are available to assist you with product selections, order information and many other enquiries.

Call: 07745519992
Monday to Friday: 9am-6pm
Saturday: 10am-5pm

Live Web Chat
Monday to Friday: 9am-9pm
Saturday: 10am-7pm
Sunday & Bank Holidays: 10am-4pm

Request a Callback
Leave a message in the chat bubble, send us a text, email with the best number to call you on or use the form below and we will call you back

Email Us
General Information Email: info@lightbalance.co.uk
Customer Services Email: customerservices@lightbalance.co.uk

Contact Form

How can we help you?

Missing a Delivery?

We will always do our best to get your item to you on time but sometimes things happen that are beyond our control and the control of our delivery partners.If you are missing a delivery the quickest way to get information is to check the tracking information on the couriers website. However you can also contact us quoting your order reference and we will get back to you as quickly as possible.
All Other Enquiries

Please use one of the following ways to contactLive Chat » Email Us »

Additional Information

Placing an Order

We recommend placing your order online for the smoothest tracking experience. If you need to speak to an expert before making your order or wish to place your order over the phone, please give us a call

Frequently asked questions

From experience we have found that many problems can be overcome by simply referring to the 'troubleshooting' section of your products manual. If the goods still seem to be faulty please contact our customer service team to report the issue.